EndED’s House of Hope and health-tech startup Recovery Metrics have announced a new partnership to strengthen collaboration between their multi-disciplinary support teams and those experiencing an eating disorder.
House of Hope, created by Mark and Gay Forbes, provides a step-up/step-down service bridging the gap between inpatient/residential and outpatient care. Influenced by the work of Carolyn Costin and Monte Nido, EndED delivers a recovery-coaching model grounded in lived experience and therapeutic connection.
“House of Hope was created to support people in the space where traditional clinical services alone weren’t meeting their needs,” EndED founder Mark Forbes says.
“While participant feedback has long suggested that our model plays a critical role in recovery, we’ve lacked the objective tools to measure and report outcomes – until now.”
Recovery Metrics, founded by clinical psychologist and eating-disorder clinician Dr Kiera Buchanan, provides digital tools that enable automatic routine outcome monitoring (ROM) and feedback-informed treatment (FIT).
These approaches allow providers to track progress in real time, amplify the consumer voice in treatment, and make early, individualised adjustments to care.
ROM and FIT are well-established practices, with research showing they improve engagement and clinical outcomes. But widespread adoption in Australia has been slowed by the significant administrative burden placed on already overstretched providers.
“Delays in adjusting treatment (particularly when it comes to eating disorders) can literally mean the difference between life and death,” Dr Buchanan says. “At the same time, expecting providers to take on more administrative work without digital tools to support them is unrealistic and contributes directly to burnout.”
Australia is seeing an increasing shift toward value-based care, with funders such as Medicare and other third-party payors requesting routine outcome data to justify ongoing reimbursement.
Recovery Metrics addresses this challenge by integrating seamlessly with existing clinical systems to automate the administration, scoring and interpretation of outcomes and experience measures. The platform flags early signs of disengagement or slow progress, enabling collaborative changes to treatment while reducing administrative load.
“This partnership gives our consumers a clearer voice and helps us to tailor support early,” Mark says.
Dr Buchanan adds: “By integrating real-time outcome monitoring into service workflows, we provide providers with the tools to deliver effective treatment and justify ongoing funding and rebates for care.”
